Privacy Policy
Last Updated: August 8, 2025
IMPORTANT PRIVACY CHOICES:
Summary
This Privacy Policy explains how SIDEHUSTLE TECHNOLOGIES LLC (“SIDEHUSTLE,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our platform that connects individuals seeking personal and home services (“Customers”) with qualified service providers (“Service Providers”). This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and Utah Consumer Privacy Act (UCPA).
Key Points:
- We operate a platform that facilitates connections between Customers and Service Providers
- We share Customer contact information with Service Providers to enable service delivery
- We collect background check and identity verification information for safety
- You have specific rights regarding your personal information under California and Utah law
- We provide clear opt-out mechanisms for data sales, sharing, and targeted advertising
1. Personal Information We May Collect
We may collect the following categories of personal information to operate our platform and provide our services:
1.1 Identifiers
- Real name, alias, postal address, email address
- Telephone number, mobile number
- Social Security number (for background checks)
- Driver’s license number, state ID number, passport number
- Online identifiers, IP addresses, device identifiers
- Account usernames and unique personal identifiers
1.2 Financial Information
- Credit card numbers, debit card numbers
- Bank account information
- Payment processing information
- Transaction history and booking fees
- Billing addresses
1.3 Commercial Information
- Service booking history and preferences
- Purchase and transaction records
- Service ratings and reviews
- Customer service interactions
- Promotional preferences and responses
1.4 Biometric Information
- Facial recognition data for identity verification
- Fingerprint data (if provided for enhanced verification)
- Voice recordings for customer service
1.5 Internet and Electronic Network Activity
- Browser type, device information, operating system
- IP address, MAC address, cookie identifiers
- Website and app usage patterns
- Search history within our platform
- Social media information (if accounts linked)
- Interaction data with our website and mobile application
1.6 Precise Geolocation Data
- GPS coordinates during service provision
- Location data for service provider routing
- Address verification information
- Service delivery location tracking
1.7 Demographic Information
- Age, date of birth, gender
- Citizenship status, immigration status
- Race, ethnicity (only if voluntarily provided)
- Marital status, household composition
- Education level, employment information
- Professional licenses and certifications
1.8 Background Check Information
- Criminal history records
- Motor vehicle records
- Professional reference verifications
- Credit check information (for Service Providers)
- Employment history verification
- Professional license verification
1.9 User-Generated Content
- Profile information and photographs
- Service descriptions and portfolios
- Reviews, ratings, and feedback
- Messages and communications through our platform
- Customer service correspondence
1.10 Audio, Visual, and Similar Information
- Profile photographs for identity verification
- Video calls recorded for quality assurance
- Audio recordings of customer service calls
- Security camera footage (if applicable)
1.11 Professional Information
- Employment history and current occupation
- Professional licenses and certifications
- Insurance coverage information
- Business registration information
- Tax identification numbers (for Service Providers)
1.12 Sensitive Personal Information
We collect the following sensitive data only with your explicit consent
- Social Security numbers (for background verification)
- Precise geolocation data during service provision
- Racial or ethnic origin (if voluntarily provided)
- Citizenship or immigration status (for work authorization)
- Health information (only if relevant to specific services)
- Contents of communications when we are not the intended recipient
2. How We May Collect Your Personal Information
We may collect personal information from the following sources:
2.1 Directly From You
- Account registration and profile creation
- Service booking and payment processes
- Customer service interactions
- Survey responses and feedback
- Identity verification procedures
- Background check authorization
2.2 Automatically Through Our Platform
- Website and mobile app usage analytics
- Cookie and tracking technology data
- Device and browser information
- Location data (with permission)
- Platform interaction patterns
2.3 Third-Party Sources
- Background check providers
- Identity verification services (including ID.me integration)
- Credit reporting agencies
- Professional licensing boards
- Insurance verification providers
- Payment processors
- Marketing and analytics providers
- Social media platforms (if accounts linked)
- Publicly available databases and records
2.4 Other Platform Users
- Reviews and ratings from other users
- Reference information from previous customers
- Professional recommendations
- Service history and performance data
3. How We May Use Your Personal Information
We may use your personal information for the following business and commercial purposes:
3.1 Core Platform Operations
- Facilitating Service Connections: Matching Customers with appropriate Service Providers based on location, availability, and service needs
- Identity Verification: Confirming user identities to maintain platform safety and trust
- Background Screening: Conducting and reviewing background checks for Service Providers
- Payment Processing: Facilitating secure payments between Customers and Service Providers
- Communication Facilitation: Enabling secure communication between platform users
3.2 Service Delivery and Support
- Processing and managing service bookings
- Coordinating service scheduling and logistics
- Providing customer service and technical support
- Resolving disputes between platform users
- Managing cancellations and refunds
- Implementing no-show policies and booking fees
3.3 Safety and Security
- Maintaining platform security and preventing fraud
- Monitoring for suspicious or illegal activity
- Implementing safety protocols and procedures
- Conducting risk assessments for user interactions
- Protecting against unauthorized access and data breaches
3.4 Legal and Regulatory Compliance
- Complying with applicable laws and regulations
- Responding to legal process and government requests
- Maintaining records required by law
- Conducting audits and regulatory reporting
- Implementing tax compliance procedures
3.5 Business Operations and Analytics
- Analyzing platform usage and performance metrics
- Improving our services and user experience
- Conducting market research and trend analysis
- Developing new features and services
- Managing business operations and administration
3.6 Marketing and Communications
- Sending service-related notifications and updates
- Providing promotional offers and marketing communications
- Conducting customer satisfaction surveys
- Personalizing user experiences and recommendations
- Managing loyalty and referral programs
4. Information Sharing and Disclosure
4.1 Sharing Essential for Platform Operation
Customer-Service Provider Information Sharing: By using our platform, you expressly consent to our sharing of your personal information as necessary to facilitate service connections:
- Customer Information Shared with Service Providers: Name, phone number, email address, service location, booking details, and specific service requirements
- Service Provider Information Shared with Customers: Name, contact information, background check status, professional credentials, service history, and ratings
4.2 Third-Party Service Providers
We may share personal information with trusted service providers who assist in our operations:
- Payment Processors: For secure transaction processing
- Background Check Companies: For Service Provider screening
- Identity Verification Services: For user authentication
- Cloud Storage Providers: For secure data storage
- Customer Service Platforms: For support operations
- Analytics Providers: For platform improvement (anonymized data)
4.3 Business Partners and Affiliates
- Companies within the SIDEHUSTLE Technologies LLC group
- Insurance providers for platform coverage
- Legal and professional service providers
- Auditing and compliance firms
4.4 Legal and Safety Disclosures
We may disclose personal information when required by law or to protect safety:
- Law enforcement agencies (pursuant to valid legal process)
- Regulatory bodies and government agencies
- Legal proceedings and court orders
- Emergency situations involving imminent threat to safety
- Compliance with tax obligations and reporting requirements
4.5 Business Transactions
In connection with corporate transactions:
- Mergers, acquisitions, or asset sales
- Due diligence processes (under confidentiality agreements)
- Bankruptcy or restructuring proceedings
- Investment or financing arrangements
5. Categories of Personal Information Sold or Shared
5.1 Information We May Sell or Share
In the preceding 12 months, we may have sold or shared the following categories of personal information for targeted advertising and analytics:
- Identifiers: Email addresses, device identifiers (hashed/pseudonymized)
- Commercial Information: Service preferences, booking patterns (aggregated)
- Internet Activity: Website usage patterns, interaction data (anonymized)
- Demographic Information: Age ranges, general location data (city/state level)
- Inferences: Service preferences, likelihood to book certain services
5.2 Third Parties Who Receive Information
- Advertising Networks: For targeted marketing campaigns
- Analytics Providers: For platform optimization and market research
- Marketing Partners: For promotional campaigns and referral programs
- Social Media Platforms: For advertising and user acquisition (hashed identifiers only)
5.3 Opt-Out Rights
You have the right to opt out of the sale or sharing of your personal information: Click here to opt out: Do Not Sell or Share My Personal Information
6. Data Retention
We may retain personal information for the following periods:
6.1 Active Users
- Account Data: Duration of active account plus 7 years
- Transaction Records: 7 years from last transaction (legal requirement)
- Communication Records: 3 years from last interaction
6.2 Background Check Information
- Criminal Records: As required by applicable law (typically 7 years)
- Professional Verifications: Duration of active account plus 2 years
- Identity Verification: 7 years from account closure
6.3 Marketing and Analytics Data
- Marketing Communications: Until opt-out plus 30 days for processing
- Website Analytics: 26 months (anonymized after 14 months)
- Customer Service Records: 5 years for quality assurance
6.4 Legal and Compliance Data
- Tax Records: 7 years (IRS requirement)
- Legal Proceedings: Until resolution plus applicable statute of limitations
- Regulatory Reports: As required by specific regulations
7. Your Privacy Rights
7.1 California Residents (CCPA/CPRA Rights)
Right to Know: Request disclosure of:
- Categories and specific pieces of personal information collected
- Sources of personal information
- Business purposes for collection and use
- Categories of third parties who receive information
Right to Delete: Request deletion of personal information (subject to legal exceptions)
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of sale or sharing of personal information Exercise Right: Do Not Sell or Share My Personal Information
Right to Limit Sensitive Data Use: Limit use of sensitive personal information Exercise Right: Limit the Use of My Sensitive Personal Information
Right to Non-Retaliation: Protection against discrimination for exercising rights
7.2 Utah Residents (UCPA Rights)
Right to Access: Confirm whether we process your personal data and access such data
Right to Delete: Request deletion of personal data you provided
Right to Data Portability: Obtain personal data in a portable format
Right to Opt-Out of Targeted Advertising: Opt out of targeted advertising Exercise Right: Opt Out of Targeted Advertising
Right to Non-Retaliation: Protection against discrimination for exercising rights
7.3 Exercising Your Rights
How to Submit Requests:
- Online Portal: https://sidehustle.team/privacy-requests
- Email: privacy@sidehustle.team
- Phone: 1-800-SIDEHUSTLE-PRIVACY (1-800-285-8774)
- Mail: SIDEHUSTLE Technologies LLC, Attn: Privacy Officer, PO Box 68, Draper, UT 84020
Response Timeline: We respond within 45 days (may extend once for additional 45 days with notice)
Verification Requirements: We require sufficient information to verify your identity, including:
- Full name and address
- Email address associated with account
- Account or reference number (if applicable)
- Government-issued ID for sensitive requests
Authorized Agents: You may designate an authorized agent with written permission and proof of identity
Fees: Rights requests are generally free; we may charge reasonable fees for excessive or repetitive requests
8. Sensitive Personal Information
8.1 Collection and Use
We may collect sensitive personal information only with your explicit consent for specific business purposes:
- Social Security Numbers: Background check verification only
- Precise Geolocation: Service delivery and safety only
- Health Information: Only for specific health-related services (with separate
consent) - Citizenship Status: Work authorization verification only
8.2 Limiting Use
You can limit our use of sensitive personal information to essential business functions: Limit Sensitive Data Use
9. Cookies and Tracking Technologies
We may use various tracking technologies:
9.1 Types of Cookies
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Usage statistics and performance monitoring
- Marketing Cookies: Targeted advertising and personalization
- Preference Cookies: User settings and customization
9.2 Cookie Management
Control cookie preferences: Cookie Settings
9.3 Do Not Track
We honor Global Privacy Control (GPC) signals for California residents
10. Data Security
We may implement comprehensive security measures:
10.1 Technical Safeguards
- End-to-end encryption for sensitive data transmission
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure data centers with 24/7 monitoring
10.2 Administrative Safeguards
- Employee privacy training and confidentiality agreements
- Access controls based on job responsibilities
- Incident response procedures
- Vendor security requirements and monitoring
10.3 Physical Safeguards
- Controlled access to data processing facilities
- Secure destruction of physical records
- Environmental controls and monitoring
11. International Data Transfers
All personal information is processed and stored in the United States. By using our services, you consent to the transfer and processing of your information in the United States, where privacy laws may differ from your jurisdiction.
12. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor, we will delete it promptly. Parents who believe we have collected their child’s information should contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Information
Privacy Officer SIDEHUSTLE Technologies LLC
PO Box 68
Draper, UT 84020
Email: privacy@sidehustle.team
Phone: 1-800-SIDEHUSTLE-PRIVACY (1-800-285-8774)
Privacy Portal: https://sidehustle.team/privacy
For California Residents: California Privacy Rights requests: https://sidehustle.team/ccpa-requests
For Utah Residents: Utah Privacy Rights requests: https://sidehustle.team/ucpa-requests
Effective Date: August 19, 2025
Document Version: 1.0