Hiring a stranger should not feel like a gamble.
Here is exactly what SideHustle checks, what it covers, and what remains between you and the provider. Read it before your first booking rather than after.
Identity verification
Every provider verifies their identity before a listing goes live. Profiles show a real name and a real photo, and one person may hold one account.
Ratings that cannot be bought
Only a customer who booked and paid through the app can leave a review. Providers cannot delete ratings, and we do not sell placement above them.
Insurance & service guarantee
Work booked and paid for in the app carries insurance coverage and our service guarantee. Raise a claim within 72 hours of completion and we will handle it.
Payment in the app
Keep payment on the platform. It is what makes the guarantee, the dispute process and the review record possible — cash off-platform is covered by none of them.
Licensed work stays licensed
Trades that require a licence — electrical, gas, structural, HVAC — may only be listed by verified professional providers with credentials on file.
Reporting a problem
Every booking has a report button. Safety reports are read by a person, not a queue bot, and an account can be suspended the same day.
Common questions
What if the provider doesn't turn up?
You aren't charged. Cancel the booking in the app and it counts against the provider's reliability record.
What if the work is poor?
Raise it within 72 hours. We look at the listing, the messages and the photos, and the guarantee covers a redo or a refund.
Can I hire the same person again directly?
Yes — rebook them in the app so the job stays covered. The relationship is yours; we are not trying to hide it.
What does it cost a consumer?
The listed price plus a service fee shown before you confirm. No subscription, no charge for browsing.
Are providers employees?
No. Providers are independent and set their own prices and hours. SideHustle is the marketplace, not the employer.
Is my address shared?
Only with the provider you booked, only once the booking is confirmed, and only for as long as the job is open.
Risks & responsibility
What we do not promise
SideHustle is a marketplace. Providers are independent people and businesses; they are not our employees, agents or subcontractors. We verify identity and, for professional listings, credentials — we do not supervise the work, and we cannot guarantee the outcome of any particular job.
You are responsible for deciding whether a provider is right for your job: read the listing, read the reviews, ask questions in the app before you book, and be present for work inside your home. Do not hire an unlicensed provider for work that requires a licence in your state.
Providers are responsible for working safely and lawfully, holding whatever licences and insurance their trade requires, declaring their own income, and honouring the price and time they published. Sustained poor ratings, unsafe conduct or off-platform payment end a listing.
The insurance coverage and the service guarantee apply to bookings made and paid for in the app, within stated limits, and to claims raised within 72 hours of completion. They do not cover pre-existing damage, work performed off-platform, or losses excluded by the policy. The full terms are in the terms of service and the provider services agreement.
Still need a person?
Support is small and answers in its own name. For anything urgent involving safety, contact your local emergency services first, then tell us.
Contact SideHustle